Stickier

Refund Policy

Last updated: January 8, 2026

At Stickier, we want you to be completely satisfied with your purchase. This Refund Policy explains our policies for returns, refunds, and exchanges.

1. Our Satisfaction Guarantee

We stand behind the quality of our stickers. If you're not satisfied with your purchase, we'll make it right. Here's what you need to know:

  • All stickers are printed on premium vinyl with a protective laminate
  • Each order is quality-checked before shipping
  • We'll replace any defective or damaged stickers at no cost

2. Refund Eligibility

Eligible for Refund or Replacement

  • Damaged items: Stickers that arrive torn, bent, or otherwise damaged
  • Print defects: Issues with print quality, colors, or alignment
  • Wrong items: Receiving stickers different from what you ordered
  • Missing items: Items missing from your order
  • Lost packages: Orders that are confirmed lost by the carrier

Not Eligible for Refund

  • Change of mind: We cannot offer refunds if you simply changed your mind
  • Market price changes: Sticker values fluctuate based on market conditions
  • Digital holdings sold: Once you sell stickers from your inventory, that transaction is final
  • Incorrect address: Orders returned due to incorrect shipping information
  • Unclaimed packages: Packages refused or not picked up from carriers

3. Ship Later / Digital Holdings

For stickers purchased with the "Ship Later" option:

  • You can sell them on our marketplace at any time
  • Once sold, the transaction is final and non-refundable
  • If you request shipping and then want to return, standard return policies apply
  • No refunds for market value changes while holding stickers

Important: The value of stickers can go up or down based on market demand. We do not provide refunds based on price fluctuations.

4. How to Request a Refund

To request a refund or replacement:

  1. Contact us at hi@stickier.com within 14 days of receiving your order
  2. Include your order number and a description of the issue
  3. Attach photos of any damaged or defective items
  4. Wait for our response within 1-2 business days

Please do not send items back without contacting us first. Returns sent without authorization may not be processed.

5. Refund Process

Once your refund request is approved:

  • Replacements: We'll ship replacement stickers at no additional cost, usually within 2-3 business days
  • Refunds: Credit will be issued to your original payment method within 5-10 business days
  • Store credit: You may opt for store credit, which is applied immediately to your account

Please note that your bank or credit card company may take additional time to process and post the refund.

6. Seller Fees

When you sell stickers on our marketplace:

  • Seller fees are non-refundable once a sale is completed
  • Fee rates vary based on whether stickers are held or pending shipment
  • All fees are disclosed before you confirm a sale

7. Shipping Costs

  • Defective/damaged items: We cover all return and replacement shipping costs
  • Wrong items: We cover all shipping costs
  • Other returns: Original shipping costs are non-refundable

8. Exchanges

We do not offer direct exchanges. If you would like a different sticker:

  1. Request a refund for the original purchase (if eligible)
  2. Place a new order for the desired sticker

Alternatively, you can sell your sticker on our marketplace and use the proceeds to purchase a different one.

9. Canceled Orders

You may cancel an order:

  • Before production: Full refund issued within 24 hours
  • During production: We'll attempt to cancel, but cannot guarantee
  • After shipping: Order cannot be canceled; follow return process

To cancel an order, contact us immediately at hi@stickier.com.

10. Disputes

If you have a dispute about a transaction:

  • Contact us first so we can try to resolve the issue
  • We'll respond within 1-2 business days
  • Most issues can be resolved quickly when you work with us directly

Please give us the opportunity to address your concerns before initiating a chargeback with your payment provider, as this can complicate the resolution process.

11. Exceptions

We may make exceptions to this policy at our discretion. Each situation is unique, and we're committed to fair treatment of all customers.

12. Contact Us

For refund requests or questions about this policy:

MMOD, Inc.
131 Continental Dr
Newark, DE 19713
United States
Email: hi@stickier.com